Returns

You must return your items by post to the returns address no later than 14 days after the day on which the items are delivered to you or someone receives the items for you.

 

For a free return label please send us an email at returns.holly@gmail.com and include your order number, full name and address, delivery date and reason for return. You can also attach pictures if needed. Please allow 2-5 working days to process your request.  

 

If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends 14 days after the day on which the last of the items or parts are delivered to you.

Any returns are at your own risk. For your protection, we recommend that you use our tracked return label and keep the receipt.

Returns are free. The items have to be unused and in its original packaging. 

You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. 

 

Refunds

We will refund you (or will arrange a refund on our behalf) in full for any items you return but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items.

You will be refunded using the same payment method originally used to purchase the returned item(s).

If you cannot be refunded using the original payment method then a cheque will be raised to the address on the order. You will be refunded no later than 14 working days after the day we receive the items you are returning.

Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item(s) we received back.